Service Request Ticket - # 61366

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 21, 2016 12:18 PM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080823[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 24 inch, 2.66GHz Intel Core 2 Duo #Z0FE
Serial No. SW8905M0E0TG Location PDR

CPU Intel Core 2 Duo SP9300(2.26GHz, 6M, 1066MHz FSB)


OS MAC OS X 10.6 (Snow Leopard) Software OS upgrade to 10.8 Mountain Lion from P0087090 OCT2013 [previous OS:Upgraded OS10.6.3 5-2011 P0080003 & originally OSX v10.5Leopard], Microsoft Office 2008 from P0069600 upgraded to Office for MAC 2011 Std from P0080006, File Maker Pro 7 from W#20030406, MathType ACAD MAC v6.7 from VISA2012003217; TRANSFERRED FROM W#20110943 APRIL2014- Filemaker Pro 12 Upgrade License from P0085642 TRANSFERRED OFF W#20080823 to Bob Brownbridge W#20120658 APRIL2015

Wired NIC 00:23:DF:8F:70:D2


Wireless NIC 00:24:36:B1:42:58


Bluetooth NIC 00:23:12:4B:DD:B9

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Sep 23, 2016 11:43 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Sep 23, 2016 11:43 AM 
Done! Set her up on copier printer.
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Shina Oladiti Sep 23, 2016 10:39 AM 
Sent an email for availability.
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Shina Oladiti Sep 23, 2016 10:36 AM 
Called her but could not get through.
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Shina Oladiti Sep 22, 2016 08:13 AM 
She is using old word and she have old OS on her
machine. She would like me to come in today to
update it.
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Megan Thibeault Sep 22, 2016 07:17 AM 
update?!
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Shina Oladiti Sep 21, 2016 01:10 PM 
Task reassigned to Adeshina Oladiti.
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Amy Anderson Sep 21, 2016 12:18 PM 
Kimber called saying that one of her faculty members, Terica 
Tolento, located in RWEC 261 is having problems with her word 
document. The computer froze on the document the cursor has the 
spinning wheel. She would like for someone to come look at it 
today at 2, and look into updating to a newer Microsoft suite on 
the computer. The computer is located in RWEC 261 but if Terica is 
not there, find Kimber in REWC 220 and she will let you in.
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