Service Request Ticket - # 61370

Service Request Information

CONTACT Name Caster, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 21, 2016 01:47 PM
Department Health & Exercise Science Phone 88364
Location Email casterb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20150414[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. SC1MRD0L3DV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; Techsmith Camtasia 2019 Education v.19 single user license VISA2018009221 JUNE2019;

Wired NIC 38:C9:86:42:68:C1


Wireless NIC A4:D1:8C:60:23:22


Bluetooth NIC A4:D1:8C:60:23:23


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Sep 26, 2016 09:32 AM
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Sep 26, 2016 09:32 AM
Set him up on remote desktop and have him connect
to printer. Also transfer him documents from his
old computer to the new one. 

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Ranjit Kayastha Sep 23, 2016 08:55 AM
Priority changed from (3) Priority to (1) Highest Priority.
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Shina Oladiti Sep 22, 2016 01:58 PM
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Sep 22, 2016 01:58 PM
He want the laptop delivered on Monday, 09/26:
8am-9:30am
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Shina Oladiti Sep 22, 2016 12:03 PM
Sent an email for availability.
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Ranjit Kayastha Sep 22, 2016 11:58 AM
Moved in AD to FacStaff-HPE-Computers
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Shina Oladiti Sep 22, 2016 11:24 AM
****************************************
Update in AD.
****************************************
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Shina Oladiti Sep 22, 2016 11:24 AM
Prepped and ready to be delivered. Transferring
the backup documents and also want to copy his
favorites has requested by Brian. 
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Shina Oladiti Sep 22, 2016 09:23 AM
Imaging in progress.....
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Tricia Flaherty Sep 21, 2016 04:57 PM
****This is an email****
Hi Tricia -

I did some investigation into my Macbook Air
display issues, and stopped by to be sure that the
regular Macbook Pro did not have the same.  I
actually was able to do a close comparison with
Bob Hautala's new Macbook Pro, and there is a
distinct difference.  I discovered an Apple Forum
where others reported similar issues, which seemed
to be tied to when the OS system was upgraded to
El Capitan (what is on my computer), and poor
compatibility with new fonts, etc. and the
non-retina Air display. 

In any case, after spending sufficient time with
Bob's computer, I'm confident the move to the
standard MacBook Pro will be a sound one.  Sorry
for the additional setup time that this throws
into the mix, but I do really appreciate it!

Thanks again,
Brian

Brian L. Caster, Ph.D.
Professor of Exercise Science
Division of Health and Exercise Science
Western Oregon University
Monmouth, Oregon 97361

Phone: (503) 838-8364
E-mail: casterb@wou.edu
Office:  RWEC 244
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Shina Oladiti Sep 21, 2016 03:35 PM
I have his file backed up in an external drive.
The drive is in the top right drawer of my desk. 
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Courtney Croy Sep 21, 2016 01:47 PM
GFA EQUIP SETUP: This is a GFA Swap with the Macbook Air 
that he currently has W#20141272[Edit Inv]. The new laptop Macbook 
Pro is W#20150414[Edit Inv]. This is to be set up and delivered for 
Brian Caster in RWEC 244. The laptop is located in ITC 008 
on the counter across from the storage wall. 
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