Service Request Ticket - # 61377

Service Request Information

CONTACT Name Guthrie, Marshall   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 22, 2016 09:43 AM
Department Student Enrichment Program Phone 88168
Location Email guthriem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20160358[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag CGTZQD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. CGTZQD2 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511

Wired NIC 18:66:DA:16:6E:4B


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Sep 23, 2016 10:32 AM
Status changed from (6) Ready to Deliver to (5) Completed
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Shina Oladiti Sep 23, 2016 10:32 AM
Setup done! Left a message for Billie to get in
touch for admin right. 
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Ranjit Kayastha Sep 23, 2016 09:13 AM
****This is an email****
No prior computer or data, this is a new install.
 We are available at anytime, sooner is better. 
The front desk at SEP (APSC 201) can direct you to
the location.

Thanks,
Marshall
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Ranjit Kayastha Sep 23, 2016 08:54 AM
Sent email asking for availability.
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Ranjit Kayastha Sep 23, 2016 08:52 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Sep 23, 2016 08:52 AM
Moved in AD to FacStaff-SEP-Computers
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Shina Oladiti Sep 22, 2016 05:00 PM
**************************************
Update in AD.
**************************************
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Shina Oladiti Sep 22, 2016 05:00 PM
Prepped and ready to be delivered. It is back on
the counter.
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Shina Oladiti Sep 22, 2016 03:09 PM
Imaging in progress.....
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Tricia Flaherty Sep 22, 2016 10:43 AM
Contact changed from Tricia Flaherty to Marshall Guthrie.
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Tricia Flaherty Sep 22, 2016 10:42 AM
Task reassigned to Adeshina Oladiti.
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Tricia Flaherty Sep 22, 2016 10:41 AM
Task reassigned to UCS Tech.
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Tricia Flaherty Sep 22, 2016 10:41 AM
****This is an email****
Name: Billie Puyear

She turned in paperwork last Friday, not sure
where she's at with login/account yet.  Admin
rights for her will be great.

I'll be the contact person, Billie is starting
tomorrow, but won't have a phone until we are able
to add network ports (request made through Thomas
Groves).  Billie is taking over my workspace, so
I'm moving all my office things today.

Thanks,
Marshall
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Megan Thibeault Sep 22, 2016 10:06 AM
Task reassigned to Adeshina Oladiti.
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Tricia Flaherty Sep 22, 2016 10:03 AM
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Sep 22, 2016 10:03 AM
I am waiting to hear back from Marshall Guthrie on
new hires names and a contact in SEP for setup and
delivery.  This new hire starts on Monday 9-26 so
we need to see if we can get the machine setup
before end of day on Friday 9-23.
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Courtney Croy Sep 22, 2016 09:43 AM
NEW EQUIP SETUP: A Dell CPU W#20160358[Edit Inv] and monitor 
W#20160359[Edit Inv] are to be set up and delivered for APSC 201, 
the person is TBA. This is located in ITC 008 on the table at 
the end of my counter. This isn't to be delivered until more 
info is gathered. 
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