Service Request Ticket - # 61378

Service Request Information

CONTACT Name Hill, Shirley   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 22, 2016 09:48 AM
Department Student Health & Counseling Center Phone 88313
Location Email hillsv@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120621[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430s 2.9GHz, 4M cache
Serial No. 4txwbw1 Location PDR

CPU Intel Core i7-3520M Processor (2.9GHz, 4M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088432 downgraded to Pro Plus 2007

Wired NIC B8:CA:3A:C3:6E:A7


Wireless NIC 84:3A:4B:17:FC:43


Bluetooth NIC 20:16:D8:94:21:19

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact jyoshikawa11@wou.edu 88925

Tracking

Entered by Date Memo
Jonathan Yoshikawa
Email

Public
Entered by Date Memo
Jonathan Yoshikawa Sep 22, 2016 04:35 PM 
Status changed from (1) Pending to (5) Completed
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Jonathan Yoshikawa Sep 22, 2016 04:35 PM 
ran updates/scans
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Jonathan Yoshikawa Sep 22, 2016 11:37 AM 
Task reassigned to Jonathan Yoshikawa.
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Amy Anderson Sep 22, 2016 09:48 AM 
Shirley has a laptop W# 20120621[Edit Inv] that keeps freezing. It 
froze 6 times yesterday and 2 times today. She would like 
for someone to come take a look at it. She in in the 
student health and counseling center room 102 at the 
nurses station. She is available all day except from 1 to 
2.
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