Service Request Ticket

Service Request Information

CONTACT	Name	Kepler, Jennifer	Date	Sep 22, 2016 02:31 PM
	Department	OHSU School of Nursing	Phone
	Location		Email	keplerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20070771 (opens in a new window)	Bldg/Room	MNB 201
	Service Tag		Description	HP LaserJet P2015dn Printer #CB368A#ABA
	Serial No.	SCNBjl65194	Location	Nursing Faculty
	Model	CB368A	Hostname
	Notes	duplexing, Maint repair of printer replaced formatter Assembly with network on Poo86749(PARTSNOW)SR47990	Ink/Toner Refill
	Wired NIC	00:1E:0B:09:87:94

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Sep 27, 2016 05:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Sep 27, 2016 05:06 PM	This has been all set up and is printing great!	Add Attachment
Shandelle Plasker	Sep 27, 2016 12:36 PM	Went down and took the printer out of the box. Plugged it in and printed a config page. Need Paul to switch IP address with new mac address. I need to install new driver on Krusty.	Add Attachment
Shandelle Plasker	Sep 26, 2016 10:00 AM	Called asking what the printer name and Mac address	Add Attachment
Amy Anderson	Sep 23, 2016 09:45 AM	HI, We'll be in the office until about 4:45 today, but all day tomorrow. The old printer number was: 20070771[Edit Inv] Thank you! Jennifer Nursing 8-8203	Add Attachment
Megan Thibeault	Sep 22, 2016 02:45 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Megan Thibeault	Sep 22, 2016 02:45 PM	Its nursing, we just need Paul to swap Mac addys	Add Attachment
Amy Anderson	Sep 22, 2016 02:31 PM	Responded asking about availability and WOU# **This is an email** Hi, We had a printer in office MNB 201 breakdown and have a replacement that needs to be networked. Would it be possible to put a request into the queue to have someone assist with that process? Thank you so much!	Add Attachment