Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Sep 23, 2016 08:19 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130215 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	285P8Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091562; This station gets full Adobe CC2015 for WIN from Student LAB license
	Wired NIC	B8:CA:3A:89:86:95

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	rring14@wou.edu	88925

Entered by	Date	Memo
Ryp Ring			Email Public
Entered by	Date	Memo
Ryp Ring	Sep 23, 2016 09:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryp Ring	Sep 23, 2016 09:39 AM	returned the machine to outside the DMC	Add Attachment
Ryp Ring	Sep 23, 2016 09:14 AM	unplugged hard drive and plugged back in, she working now	Add Attachment
Ryp Ring	Sep 23, 2016 09:08 AM	Hard drive isnt being detected, brought back to office	Add Attachment
Ryp Ring	Sep 23, 2016 08:44 AM	Task reassigned to Ryp Ring.	Add Attachment
Amy Anderson	Sep 23, 2016 08:19 AM	Alyssa from the info desk at the library called saying that the PC unit, right outside the digital media center on the second floor of the library, is a black screen that says "hard drive not found". WOU# 20130215.	Add Attachment