Service Request Ticket

Service Request Information

CONTACT	Name	Lane, Mark	Date	Sep 23, 2016 09:58 AM
	Department	Bookstore	Phone	88664
	Location		Email	lanem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091100 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	5BT6SL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957
	Wired NIC	B8:AC:6F:83:04:25

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Sep 23, 2016 10:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Sep 23, 2016 10:26 AM	Changed the card reader to Y and it fixed it.	Add Attachment
Megan Thibeault	Sep 23, 2016 10:14 AM	Task reassigned to Tim Taylor.	Add Attachment
Megan Thibeault	Sep 23, 2016 10:14 AM	its an older machine, one of the card readers is using H	Add Attachment
Megan Thibeault	Sep 23, 2016 10:10 AM	He needs to restart his computer	Add Attachment
Amy Anderson	Sep 23, 2016 09:58 AM	**This is an email** Thanks Amy. Tag# 20091100, Bookstore. I'm here until 2.50pm today. Thanks, Mark	Add Attachment
Amy Anderson	Sep 23, 2016 09:58 AM	**This is an email** Hello, Is the storage maintenance complete? I do not have access to my H: drive and logging in and out does not correct it. I received my pc reimaged yesterday so am unsure how long the drive has been inaccessible. Thanks, Mark	Add Attachment