Service Request Ticket - # 61397

Service Request Information

CONTACT Name Gonzalez, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 23, 2016 11:45 AM
Department College of Liberal Arts and Sciences Phone 88488
Location Email gonzalezh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120763[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 USFF, Quad Core, 3.10GHz, 8MB
Serial No. 3Q1RCX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0089590

Wired NIC B8:CA:3A:77:73:2D

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rring14@wou.edu 88925

Tracking

Entered by Date Memo
Ryp Ring
Email

Public
Entered by Date Memo
Ryp Ring Sep 23, 2016 11:54 AM 
Task reassigned to Ryp Ring.
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Ryp Ring Sep 23, 2016 11:54 AM 
Status changed from (1) Pending to (5) Completed
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Ryp Ring Sep 23, 2016 11:50 AM 
I started re-imaging this machine to get SketchUp 
to work, no worries.
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Amy Anderson Sep 23, 2016 11:45 AM 
Heather called saying that the instructor station in DeVolder 
201. WOU# 20120763[Edit Inv] has window 7 professional set up window up 
and it is saying to type in computer name. She does not know 
what to do with the screen. She is wanting someone could go over 
and take a look at it.
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