Service Request Ticket

Service Request Information

CONTACT	Name	Gimenez-Eguibar, Patricia	Date	Sep 23, 2016 12:25 PM
	Department	Humanities Division	Phone	89541
	Location		Email	gimenezp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140863 (opens in a new window)	Bldg/Room	BELL 305
	Service Tag		Description	Apple iMac 27-inch with Retina 5K display #Z0QW
	Serial No.	C02PW09QFY13	Location	Patricia Gimenez, Modern Languages 2nd station
	CPU	Intel Core i5(3.3GHz Quad-core)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298
	Wired NIC	98:5A:EB:D1:98:58
	Wireless NIC	AC:29:3A:97:F2:AB
	Bluetooth NIC	AC:29:3A:97:F2:AC

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Sep 26, 2016 02:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Sep 26, 2016 02:14 PM	Called her back and Sophos didn't find anything.	Add Attachment
Megan Thibeault	Sep 26, 2016 07:44 AM	Please contact today	Add Attachment
Tim Taylor	Sep 23, 2016 02:41 PM	Had strange virus like popup that freezes Mac. Started Sophos virus scan and she will call back if something is detected. Will call to check nothing is found.	Add Attachment
Tim Taylor	Sep 23, 2016 01:59 PM	Task reassigned to Tim Taylor.	Add Attachment
Amy Anderson	Sep 23, 2016 12:26 PM	Here until 4 today.	Add Attachment
Amy Anderson	Sep 23, 2016 12:25 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Amy Anderson	Sep 23, 2016 12:25 PM	Someone come as soon as possible	Add Attachment
Amy Anderson	Sep 23, 2016 12:25 PM	Strange pop ups on machine, issues happening in Chrome. Pop	Add Attachment