Service Request Ticket - # 61400

Service Request Information

CONTACT Name Wright, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 23, 2016 12:34 PM
Department Creative Arts/Theater-Dance Phone 88861
Location Email wrightr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130876[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 4408V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 4408V12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150; TRANSFER from W#20110144 AutoCad per the ED community agreement,Vectorworks lab licensing UPGRADED to version 2106 from P0101656 SEPT2016 SR61151, Adobe Photoshop Extended CS5 WIN License from P0077238]; Adobe Acrobat Pro XI (v.11) from P0093428

Wired NIC 34:17:EB:A5:DF:E6

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Sep 23, 2016 02:39 PM 
Status changed from (1) Pending to (5) Completed
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Tim Taylor Sep 23, 2016 02:39 PM 
had to connect it to bagel.wou.edu server to
authenticate and now works.
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Tim Taylor Sep 23, 2016 01:56 PM 
Task reassigned to Tim Taylor.
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Amy Anderson Sep 23, 2016 01:24 PM 
****This is an email****
I am here in the building until 4, I may not be in 
my office, but I am here in the building and it 
can be worked on at any time!
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Amy Anderson Sep 23, 2016 12:35 PM 
****This is an email****
Ryan,

We will be happy to help you with this. When 
will you be available, today we are pretty busy 
with the new Education ribbon cutting event. So 
if you could give us some availability for 
today and next week that would be great. 

Thanks,
Megan
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Amy Anderson Sep 23, 2016 12:34 PM 
****This is an email****
My name is Ryan Wright, I work in the Theatre 
Department and I am currently unable to open 
Vectorworks.  My machine number is 20130876[Edit Inv].  I 
am in Rice 112a.  Is there someone who could 
help get Vectorworks up and running?
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