Service Request Ticket - # 61412

Service Request Information

CONTACT Name DeNoyer, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 23, 2016 02:24 PM
Department College of Liberal Arts and Sciences Phone 88690
Location Email denoyes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130734[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35D6M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35D6M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:99:CF:9C

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact soukupm@wou.edu 88568

Tracking

Entered by Date Memo
Mike Soukup
Email

Public
Entered by Date Memo
Mike Soukup Sep 29, 2016 09:29 AM 
Status changed from (1) Pending to (5) Completed
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Mike Soukup Sep 29, 2016 09:29 AM 
Cleared out the browser cache and it's working ok 
now.
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Jonathan Yoshikawa Sep 26, 2016 09:02 AM 
Task reassigned to Mike Soukup.
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Jonathan Yoshikawa Sep 26, 2016 09:02 AM 
Went to update browser but still is "Searching
DB"...this happens in firefox.  Chrome is working
for her though.  problem with firefox and degree
work?
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Jonathan Yoshikawa Sep 26, 2016 08:02 AM 
Task reassigned to Jonathan Yoshikawa.
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Amy Anderson Sep 23, 2016 02:24 PM 
Sue called saying that when she goes to Degree Works and enters a 
student V# it says "searching database". Michael Soukup says to 
send a tech over to update their web browser and that should fix 
the issue. Sue is available at 8:30 on 8/26.
WOU# 20130734[Edit Inv]
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