Service Request Ticket

Service Request Information

CONTACT	Name	Bradley, Brenda	Date	Sep 23, 2016 02:34 PM
	Department	Mathematics	Phone	88836
	Location		Email	bradleybn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141244 (opens in a new window)	Bldg/Room	WEL 130
	Service Tag	32WHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	32WHV42	Location	Mailroom - UCS imaging table
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Geometer's Sketchpad v5 from VISA2018008830 MAR2019 SR#71586 *can also be used on home station or laptop; Techsmith Camtasia 2019 Education v.19 single user license VISA2018009203 JUNE2019;
	Wired NIC	98:90:96:D6:02:4E

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	Sep 27, 2016 01:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	Sep 27, 2016 01:05 PM	she good	Add Attachment
Jonathan Yoshikawa	Sep 26, 2016 08:03 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Amy Anderson	Sep 23, 2016 02:34 PM	Brenda called saying that she is unable to pull up the properties when she is trying to print on computer WOU# 20141244. Also it always asking for her department code when she tries to print and she says that nobody else in her department has to do that. She is available 1:30 to 2:30 Monday through Thursday.	Add Attachment