Service Request Ticket - # 61417

Service Request Information

CONTACT Name Schowalter, Dana   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 23, 2016 03:06 PM
Department Humanities Division Phone 89240
Location Email schowalterd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140658[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MPP2B6DV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2014004298

Wired NIC 98:5A:EB:CC:90:AF


Wireless NIC C0:CE:CD:EA:4B:CB


Bluetooth NIC C0:CE:CD:EA:4B:CC

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact jyoshikawa11@wou.edu 88925

Tracking

Entered by Date Memo
Jonathan Yoshikawa
Email

Public
Entered by Date Memo
Jonathan Yoshikawa Sep 26, 2016 12:05 PM 
Status changed from (1) Pending to (5) Completed
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Jonathan Yoshikawa Sep 26, 2016 12:05 PM 
done
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Jonathan Yoshikawa Sep 26, 2016 08:01 AM 
Task reassigned to Jonathan Yoshikawa.
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Amy Anderson Sep 23, 2016 03:06 PM 
Dana called asking about a way to back up her 
hard drive. She said when she got her computer 
that there was a file drive that she can use to 
back up her hard drive. She was wanting someone 
to help her with this.
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