Service Request Ticket - # 61428

Service Request Information

CONTACT Name Menear, Carla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 26, 2016 10:39 AM
Department Creative Arts Phone 88275
Location Email menearc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101423[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
Serial No. C02FW1QKBH2G Location PDR

CPU Intel Core i5(2.3GHz dual-core, 3MB L3)


OS MAC OS X 10.11 (El Capitan) Software MS Office 2011 std MAC from P0081051; Finale loaded Date and Who did it unk?

Wired NIC C8:2A:14:4A:84:47


Wireless NIC E4:CE:8F:33:D9:A8


Bluetooth NIC E4:CE:8F:33:D9:A9

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact jyoshikawa11@wou.edu 88925

Tracking

Entered by Date Memo
Jonathan Yoshikawa
Email

Public
Entered by Date Memo
Jonathan Yoshikawa Sep 26, 2016 12:12 PM 
Status changed from (1) Pending to (5) Completed
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Jonathan Yoshikawa Sep 26, 2016 12:12 PM 
gg
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Jonathan Yoshikawa Sep 26, 2016 11:06 AM 
Task reassigned to Jonathan Yoshikawa.
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Kyle Arthenayake Sep 26, 2016 10:39 AM 
Cindy Dicken is trying to print off her MAC laptop
(20101423) to a printer (20101050). The laptop
says driver needs to be installed and is having no
luck printing. Cindy's number is 88437 and Carla's
number (Staff member who called it in) is 88275
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