Service Request Ticket - # 61433

Service Request Information

CONTACT Name Bullis, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 26, 2016 11:48 AM
Department Library & Media Services Phone 88884
Location Email bullisl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20150132[Edit Inv] (opens in a new window) Bldg/Room HL 2nd Floor
Service Tag DZB0S42 Description Dell Wyse P25 Zero Client with 32MB Flash
Serial No. DZB0S42 Location HL 2nd floor near 230F

CPU Teradici TERA2321 PCoIP


OS Unknown Software Microsoft VDA subscription from P0098824, VMWare View Premier with Maint from P0091580/stock

Wired NIC 00:80:64:E0:EF:66

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact jyoshikawa11@wou.edu 88925

Tracking

Entered by Date Memo
Jonathan Yoshikawa
Email

Public
Entered by Date Memo
Jonathan Yoshikawa Sep 26, 2016 02:14 PM 
Status changed from (1) Pending to (5) Completed
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Jonathan Yoshikawa Sep 26, 2016 12:24 PM 
Task reassigned to Jonathan Yoshikawa.
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Kirsten Fauser Sep 26, 2016 11:48 AM 
Computer vdi goes to sleep and then wont turn back 
on unless they turn off and on the vdi.
Also gets stuck on "network detecting screen"
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