Service Request Ticket

Service Request Information

CONTACT	Name	Pfaff, Kai	Date	Sep 26, 2016 12:04 PM
	Department	Deaf Studies and Professional Studies	Phone	88322
	Location		Email	pfaffk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130829 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MMP3N3DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.13 (High Sierra)	Software	MS Office 2011 Std for MAC from P0094107;
	Wired NIC	0C:4D:E9:9D:84:0F
	Wireless NIC	3C:15:C2:EC:97:D4
	Bluetooth NIC	3C:15:C2:EC:97:D5

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Sep 26, 2016 01:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Sep 26, 2016 01:26 PM	Connect her to Copier and Downstair Copier Test Print DONE!!	Add Attachment
Ranjit Kayastha	Sep 26, 2016 12:19 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Kirsten Fauser	Sep 26, 2016 12:16 PM	Task reassigned to UCS Tech.	Add Attachment
Kirsten Fauser	Sep 26, 2016 12:16 PM	Contact changed from Student Student to Katherine Pfaff.	Add Attachment
Kirsten Fauser	Sep 26, 2016 12:06 PM	Task reassigned to Service Request Desk.	Add Attachment
Kirsten Fauser	Sep 26, 2016 12:06 PM	Task reassigned to UCS Tech.	Add Attachment
Kirsten Fauser	Sep 26, 2016 12:06 PM	Available today until 1:30 Available tomorrow 9-9:50	Add Attachment
Kirsten Fauser	Sep 26, 2016 12:05 PM	Contact Info: Katie Pfaff v#V00327783	Add Attachment Public
Kirsten Fauser	Sep 26, 2016 12:04 PM	**This is an email** RWEC office #150 - Katie Pfaff (V00327783) Macbook #20130829 Need connect macbook to new printer in work/copy room and connect to H drive. Thanks!	Add Attachment