Service Request Ticket - # 61442

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 26, 2016 01:11 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091475[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
Serial No. W80240BS5PK Location PDR

CPU Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Office for Mac 2008 from P0075359

Wired NIC 34:15:9E:1E:C0:EC


Wireless NIC D8:30:62:58:5D:36


Bluetooth NIC 7C:6D:62:A1:A8:A5

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Sep 27, 2016 04:47 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Sep 27, 2016 04:46 PM 
This was because of a lot of user in that machine.
Removing users solved it.

I asked Johnathan for who I can remove. Also did
all the updates. The computer is running fast too now.
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Ranjit Kayastha Sep 26, 2016 01:53 PM 
Task reassigned to Ranjit Kayastha.
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Shandelle Plasker Sep 26, 2016 01:11 PM 
The Mac will not let anyone log in. They said it
does bring up an error but they could not remember
error and was not next to the machine.
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