Service Request Ticket - # 61443

Service Request Information

CONTACT Name Sampson, Minetta   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 26, 2016 01:19 PM
Department College of Liberal Arts and Sciences Phone 88461
Location Email sampsonm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091460[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
Serial No. W80240AN5PK Location PDR

CPU Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)


OS Unknown Software Microsoft Office for Mac 2008 from P0075359

Wired NIC 34:15:9E:1E:AA:74


Wireless NIC D8:30:62:58:55:00


Bluetooth NIC 64:B9:E8:ED:5D:8F

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Nov 02, 2016 01:54 PM 
Status changed from (2) Scheduled to (5) Completed
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John Rushing Nov 02, 2016 12:31 PM 
GFA is available, sent email to see if they wanted 
to go with another iMac or a PC.
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John Rushing Nov 02, 2016 12:17 PM 
running OSX 10.6 recamended updating to newer 
version.  I updated browsers and plugins to the 
newest they will go.  I also setup the printer 
and it stopped asking for a username and password 
when printing.
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Megan Thibeault Nov 02, 2016 10:52 AM 
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Nov 02, 2016 10:52 AM 
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Nov 02, 2016 10:52 AM 
****This is an email****
I am here all day today and tomorrow. Follow the
signs in Rice that say costume shop.
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Megan Thibeault Nov 01, 2016 07:46 AM 
****This is an outgoing email****
Hi Minetta,

We were just following up with you regarding a service request 
that we have for you.  (#61443)

Description: *tomorrow afternoon* Unable to print *tomorrow 
afternoon*

We were wondering if this has been resolved for you or if we can 
still be of assistance with this.  If so, just let us know, we'll be 
happy to help.

Thanks,
Megan Eichler
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Public
John Rushing Oct 27, 2016 08:08 AM 
Status changed from (2) Scheduled to (7) Waiting for Contact
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Megan Thibeault Oct 10, 2016 01:28 PM 
****This is an outgoing email****
Hi Minetta,

We were just following up with you regarding a
service request that we have for you.  (#61443)

Description: *tomorrow afternoon* Unable to print
*tomorrow afternoon*

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
Megan Eichler
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Public
John Rushing Oct 05, 2016 10:44 AM 
Left another voice message.
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John Rushing Sep 27, 2016 01:24 PM 
I left a voice message for her.
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Megan Thibeault Sep 26, 2016 03:05 PM 
Task reassigned to John Rushing.
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Kirsten Fauser Sep 26, 2016 01:46 PM 
Task reassigned to UCS Tech.
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Kirsten Fauser Sep 26, 2016 01:46 PM 
Called and all she knows is 

Krusty Minicooper
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Megan Thibeault Sep 26, 2016 01:41 PM 
Task reassigned to Service Request Desk.
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Megan Thibeault Sep 26, 2016 01:41 PM 
What printer is she printing to?
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Kirsten Fauser Sep 26, 2016 01:19 PM 
When trying to print receives error: 
"Authentication required" 

Available tomorrow 10-12
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