Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Sep 27, 2016 08:17 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120892 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	T4B009257	Location	PDR
	Model	ColorQube 8870	Hostname	lab-24hourroom/studentlounge.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK 140.211.112.13 Metered Code: 9344 RMA:XFL130630E	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783-Page Pack Metered #3414
	Wired NIC	9C:93:4E:86:98:D2

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Sep 27, 2016 11:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Sep 27, 2016 11:18 AM	fixed	Add Attachment
Amy Anderson	Sep 27, 2016 11:02 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Amy Anderson	Sep 27, 2016 11:02 AM	Chris called saying that students are still not able to print in the 24 hour room.	Add Attachment
Megan Thibeault	Sep 27, 2016 09:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Sep 27, 2016 09:56 AM	replaced wiper blade. fixed	Add Attachment
Megan Thibeault	Sep 27, 2016 08:22 AM	Task reassigned to Megan Eichler.	Add Attachment
Amy Anderson	Sep 27, 2016 08:17 AM	Alissa from the library called saying that the printer in the 24 hour room in the library is having bad print quality, they did a clean on it and they are still getting streaks. WOU# 20120892	Add Attachment