Service Request Ticket

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Service Request Information

CONTACT	Name	Student, Student	Date	Sep 27, 2016 08:23 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140843 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25PW0SCF8J7	Location	Going to PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298, Adobe CC*FULLMAC serialized desktop from XXXX2014004265 CHANGED to SHARED DEVICE OCT2019 SR#73795
	Wired NIC	98:5A:EB:D0:28:39
	Wireless NIC	B8:09:8A:D7:FC:79
	Bluetooth NIC	B8:09:8A:D7:FC:7A

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Oct 05, 2016 08:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Oct 05, 2016 08:50 AM	Added the printer through IP and also added the 4 digit code. Solved!	Add Attachment
Ryp Ring	Oct 04, 2016 04:29 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ryp Ring	Oct 03, 2016 09:15 AM	couldn't hook her up to ASWOU printer; wasnt showing up on list, I connected her to WUC lab for now. Went by to try again, she wasn't there. Sent email asking for availability	Add Attachment
Kyle Arthenayake	Oct 03, 2016 08:47 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kyle Arthenayake	Oct 03, 2016 08:47 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kyle Arthenayake	Oct 03, 2016 08:47 AM	needs to be an ASWOU printer in WUC 122 krusty AS-ASWOU	Add Attachment
Jonathan Yoshikawa	Sep 27, 2016 12:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	Sep 27, 2016 12:06 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Amy Anderson	Sep 27, 2016 08:25 AM	**This is an email** Hi Amy, I am located in the ASWOU office- WUC 122 I have a dual monitor computer, the numbers for those are as follows: #20140843 #20140836 My office hours are 7-8:50am daily!	Add Attachment
Amy Anderson	Sep 27, 2016 08:24 AM	**This is an email** Hi Makena, Where are you located at? What is your availability? Also what is the WOU# on your computer? Thank you, Amy	Add Attachment
Amy Anderson	Sep 27, 2016 08:24 AM	**This is an email** I couldn't find a WOU issued number on the printer, but there is a sticker on there with the printer ID: 9362 5663 Let me know if that is what you need! Thanks, Makena	Add Attachment
Amy Anderson	Sep 27, 2016 08:23 AM	**This is an email** Hello, Could I get the printer number you are trying to connect to? Thank you, Kyle	Add Attachment
Amy Anderson	Sep 27, 2016 08:23 AM	**This is an email** Good morning, I was wondering if I could get some help connecting my Mac to the ASWOU printer. Thanks so much! -Makena	Add Attachment