Service Request Ticket - # 61461

Service Request Information

CONTACT Name Jennings, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2016 08:43 AM
Department University Computing Solutions Phone 14018
Location Email jenningsr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20110826[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. T4B009396 Location PDR

Model ColorQube 8870 Hostname rescomplab.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.116.57 Metered Code: 8284 RMA for XFL025466 RMA for XFL148980 RMA for T4B003901 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:86:9B:C8

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Sep 27, 2016 12:35 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Sep 27, 2016 12:35 PM 
The wiper blade needed changing. This is why the
oil spilled all over the inside of the printer. I
cleaned the printer out, put new rollers in and
put a new wiper blade in. Problem fixed.
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Shandelle Plasker Sep 27, 2016 09:57 AM 
Task reassigned to Shandelle Pepper.
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Amy Anderson Sep 27, 2016 08:43 AM 
****This is an email****
The ColorCube 8880 in the RSC computer lab is jamming and unable to print. The 
tray is not picking up paper and spitting oil on the paper in the tray.

W20110826
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