Service Request Ticket - # 61462

Service Request Information

CONTACT Name Burton, Laurie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2016 09:50 AM
Department Natural Science Division Phone 88345
Location Email burtonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20141250[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3HTHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 3HTHV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D4:72:2A


TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing Oct 06, 2016 03:36 PM
Status changed from (2) Scheduled to (5) Completed
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John Rushing Oct 06, 2016 03:36 PM
Delivered and setup.  Installed mouse drivers for 
Zoom support.
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John Rushing Oct 06, 2016 12:01 PM
1pm setup time 11/6/2016
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Hallie Jensen Oct 06, 2016 11:59 AM
Task reassigned to John Rushing.
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Ryp Ring Oct 06, 2016 10:04 AM
Network is down, delaying setup until network is 
back up.  She's available until 2 today for the 
delivery
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Ryp Ring Oct 04, 2016 03:13 PM
installed and licensed Dreamweaver and Geometer's 
SketchPad
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Ranjit Kayastha Oct 03, 2016 03:52 PM
Task reassigned to Ryp Ring.
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Ranjit Kayastha Oct 03, 2016 03:52 PM
She changed it from 8 to 10am so Shina will be off
that time. Ryp I am putting back this on your
queue. She has also asked for two more software's
that are mentioned below. Make sure you add them
tomorrow and be ready for setup in Thursday 10 am.
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Ranjit Kayastha Oct 03, 2016 03:50 PM
****This is an email****
Thank you. I also have a license for:

    Dreamweaver (old but still useful, and I use
it a lot) 2004 Macromedia
    Geometer's Sketchpad, Version 5.0

Please confirm those will both be installed.

Can we set up at 10 a.m. on Thursday, 10/6?
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Ryp Ring Oct 03, 2016 10:01 AM
Task reassigned to Adeshina Oladiti.
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Ryp Ring Oct 03, 2016 10:01 AM
Machine is back on the counter across the storage 
wall
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Ryp Ring Sep 30, 2016 03:16 PM
installed paint shop pro 9
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Ryp Ring Sep 30, 2016 03:12 PM
installed acrobat pro 9
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Ryp Ring Sep 30, 2016 01:53 PM
installed and licensed MathType
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Ryp Ring Sep 30, 2016 01:46 PM
installed and licensed Camtasia
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Ranjit Kayastha Sep 30, 2016 08:24 AM
Priority changed from (3) Priority to (1) Highest Priority.
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Ranjit Kayastha Sep 30, 2016 08:24 AM
Priority changed from (3) Priority to (1) Highest Priority.
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Ranjit Kayastha Sep 30, 2016 08:24 AM
This one is scheduled for 10/6 8am so finish the
software installation by today and put it on
Shina's queue as he will be working in 10/6 at 8am.

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Ranjit Kayastha Sep 30, 2016 08:17 AM
Task reassigned to Ryp Ring.
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Ranjit Kayastha Sep 30, 2016 08:17 AM
Ryp there are 5 additional software that needs to
be installed on the machine.
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Ranjit Kayastha Sep 30, 2016 08:15 AM
 	

License Info: Camtasia Studiov8.5.2 Upgrade
WIN(fromv6)VISA2014004600
Software key and installer can be found at:
T:\camtasia\Studio8WIN
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Ranjit Kayastha Sep 30, 2016 08:15 AM
Installer and license info can be found at:
T:\DesignScience_MathType\MathTypev6.9ACAD_WIN
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Ranjit Kayastha Sep 30, 2016 08:14 AM
This are the software needed:

MS Office Pro Plus 2010 from P0085446, 
TRANSFER from W#20080033[Edit Inv] Acrobat Pro 9.0 from
P0067390, 
Paint Shop Pro 9 from P0055113, 
TechSmith Camtasia Studio/Snagit Bundle from
VISA2008000470 UPGRADED Camtasia Studio to V8.5.2
see below, 
MathType 6.6 WIN acad license(electronic) from
VISA2009001362 UPGRADED to MathType 6.9 WIN on
VISA2013003614 JULY2013; 
Camtasia Studiov8.5.2 Upgrade
WIN(fromv6)VISA2014004600 MAY2015
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Ranjit Kayastha Sep 30, 2016 08:13 AM
****This is an email****
Early next Thursday morning is good (10/6). Before
we schedule, I'd like to confirm the list of
software that you have listed for me, and that
will be installed as you set up my new computer.
In fact, can the software be installed prior to
set up in my office? Please let me know.

Thanks,

LB
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Ranjit Kayastha Sep 29, 2016 04:05 PM
Task reassigned to UCS Tech.
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Ranjit Kayastha Sep 29, 2016 04:05 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Sep 29, 2016 04:04 PM
Sent email asking for availability.
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Ranjit Kayastha Sep 29, 2016 04:03 PM
 	

Moved in AD to FacStaff-Natural Science-Computers
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Tim Taylor Sep 29, 2016 11:08 AM
****************************************************
Please update in AD

****************************************************
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Tim Taylor Sep 29, 2016 11:07 AM
imaged and updating complete. 
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Ryp Ring Sep 27, 2016 04:55 PM
joined to domain and uninstalled security 
essentials
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Ryp Ring Sep 27, 2016 02:41 PM
Started imaging
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Courtney Croy Sep 27, 2016 01:54 PM
Task reassigned to New Equip. Setup.
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Courtney Croy Sep 27, 2016 01:53 PM
GFA EQUIP SETUP: A Dell CPU W#20141250[Edit Inv] and monitor 
W#20141032[Edit Inv] are to be set up and delivered for Laurie 
Burton in MNB 122. This is replacing CPU W#20110884[Edit Inv] and 
monitor W#20070617[Edit Inv]. This desktop is located in ITC 008 on 
the counter across from the storage wall.
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Tricia Flaherty Sep 27, 2016 01:33 PM
Task reassigned to Tricia Flaherty.
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Tricia Flaherty Sep 27, 2016 01:33 PM
****This is an email****
Thanks Tricia.

I'd like a PC desktop. I'll keep my 27-inch
monitor, but I'd like to replace my second smaller
monitor with the Dell Ultrasharp 23-inch
Multimedia Monitor. Also, I have a Microsoft mouse
with a special magnifier that I will be keeping (I
believe I personally bought it, but they are
cheap, the real issues is ht mag option).

Of course I have a big pile of software that will
need to be moved to the new computer as well.

Is that enough of a response?

Thanks!

LB
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Tricia Flaherty Sep 27, 2016 10:19 AM
emailed Laurie Burton options for GFA replacement
of W#20110884[Edit Inv]
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John Rushing Sep 27, 2016 09:54 AM
Tricia is sending info on a replacement computer 
options.
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John Rushing Sep 27, 2016 09:50 AM
Laurie would like a tech to look at her 
computer.  It is not playing videos from her web 
browsers.  It was also having an issue yesterday 
with wavy lines through the screen.

Would like to be called before they come out.
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