Service Request Ticket

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Service Request Information

CONTACT	Name	Mock, Christopher	Date	Sep 27, 2016 10:54 AM
	Department	Natural Science Division	Phone	89710
	Location		Email	mockc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141249 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5XTHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5XTHV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Techsmith Camtasia 2019 Education v.19 single user license VISA2018009203 JUNE2019;
	Wired NIC	98:90:96:D5:8B:62

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Sep 30, 2016 03:05 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Sep 30, 2016 03:05 PM	Set-Up Done!	Add Attachment
Ranjit Kayastha	Sep 30, 2016 09:28 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Ranjit Kayastha	Sep 30, 2016 08:08 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Ranjit Kayastha	Sep 30, 2016 08:07 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Sep 30, 2016 08:07 AM	Scheduled for today. Friday (9/30): 2:00 PM	Add Attachment
Ranjit Kayastha	Sep 30, 2016 08:01 AM	**This is an email** Hey Ranjit, That sounds good! Would an hour block be enough time? Here are the times I'm available in my office (outside of office hours for students): Friday (9/30): 2:00 PM Monday (10/3): 11:00 AM Tuesday (10/4): 2:00 PM Thursday (10/6): 11:00 AM and 2:00 PM Friday (10/7): 11:00 AM and 2:00 PM I can make more time after 2:00 PM if we need to! Thanks again for everything, //mock.	Add Attachment
Ranjit Kayastha	Sep 29, 2016 04:02 PM	Moved in AD to FacStaff-Natural Science-Computers	Add Attachment
Ranjit Kayastha	Sep 29, 2016 04:00 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Sep 29, 2016 04:00 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Sep 29, 2016 04:00 PM	Sent email asking for availability.	Add Attachment
Ranjit Kayastha	Sep 29, 2016 03:58 PM	Moved in AD to FacStaff-Natural Science-Computers	Add Attachment
Tim Taylor	Sep 29, 2016 11:13 AM	computer put back on counter	Add Attachment
Tim Taylor	Sep 29, 2016 11:12 AM	************************************************ Please update in AD ************************************************	Add Attachment
Tim Taylor	Sep 29, 2016 11:11 AM	computer is imaged and updated computer put back on counter	Add Attachment
Ryp Ring	Sep 27, 2016 04:55 PM	joined to domain and uninstalled security essentials	Add Attachment
Ryp Ring	Sep 27, 2016 02:10 PM	Started imaging	Add Attachment
Courtney Croy	Sep 27, 2016 10:54 AM	GFA EQUIP SETUP: A Dell CPU W#20141249 and monitor W#20141031 are to be set up and delivered for Christopher Mock in Maaske 305. This desktop will be replacing CPU W#20110854 and monitor W#20110972. The set up is located in ITC 008 on the counter across from the storage wall.	Add Attachment