Service Request Ticket - # 61475

Service Request Information

CONTACT Name Alvarado, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2016 01:14 PM
Department Computer Science Division Phone 88480
Location Email alvarados@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120886[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870/DN Color Printer
Serial No. XFL132498 Location PDR 2023 Giveaway

Model 8870/DN Hostname
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord, NOT STUDENT TECH and NOT PAGEPACK Ink/Toner Refill

Wired NIC 9C:93:4E:1E:63:DE

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Oct 31, 2016 08:18 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Oct 31, 2016 08:18 AM 
Changed out every part plus had physical plant
look at the power within the building. They
decided to by a new one.
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Michael Ellis Oct 18, 2016 11:14 AM 
Confirmed they are still have the issues multiple
times per day.
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Michael Ellis Oct 17, 2016 04:59 PM 
Left a message checking on status.
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Shandelle Plasker Oct 03, 2016 02:41 PM 
Looking into this
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Megan Thibeault Sep 27, 2016 01:14 PM 
gets stuck in power save mode
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