Service Request Ticket

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Service Request Information

CONTACT	Name	Guy, Trisha	Date	Sep 28, 2016 09:04 AM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160391 (opens in a new window)	Bldg/Room	SAC
	Service Tag	8VLGNC2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
	Serial No.	8VLGNC2	Location	Yamagushi Student Health Center Medicat users TBA
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511
	Wired NIC	18:DB:F2:05:9C:40
	Wireless NIC	94:53:30:03:10:45

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Oct 19, 2016 02:57 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Shina Oladiti	Oct 19, 2016 02:57 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Oct 19, 2016 02:52 PM	Computer delivered and setup done!	Add Attachment
Shina Oladiti	Oct 18, 2016 03:45 PM	Trisha said they are ready for the delivery.	Add Attachment
Ranjit Kayastha	Oct 13, 2016 11:10 AM	**This is an email** Thank you! I will let you know when the laptops are cleared.	Add Attachment
Ranjit Kayastha	Oct 13, 2016 11:07 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Oct 13, 2016 11:07 AM	Sent email to Trisha Guy asking for availability.	Add Attachment
Ranjit Kayastha	Oct 13, 2016 11:07 AM	Sent email to Thomas asking for availability.	Add Attachment
Ranjit Kayastha	Oct 13, 2016 11:03 AM	All the 4 laptops have been moved to AD in FacStaff-Student Health-Computers	Add Attachment
Shina Oladiti	Oct 12, 2016 04:27 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Oct 12, 2016 04:26 PM	******************************** Update in AD. ********************************	Add Attachment
Shina Oladiti	Oct 12, 2016 04:26 PM	I met with Trisha, and she said they have the link for medicat, that it is okay to deliver the machines. Added they they would handle that themself	Add Attachment
Shina Oladiti	Oct 12, 2016 04:25 PM	Prepped and ready to be delivered. It is back on the shelf.	Add Attachment
Shina Oladiti	Oct 07, 2016 09:54 AM	Imaging completed!	Add Attachment
Tricia Flaherty	Oct 03, 2016 01:18 PM	These are SHC medicat stations so will need to be set up for usage with Medicat online system	Add Attachment
Tricia Flaherty	Oct 03, 2016 01:17 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Oct 03, 2016 01:17 PM	**This is an email** Trisha, I was out the end of last week but thanks for your reply. Here is what I have on record: W#20120562 - Thomas Breyer W#20120561 - TBA (never updated with user or room location) W#20120563 - TBA (never updated with user or room location) W#20120567 - TBA (never updated with user or room location) I will give the Techs the replacement WOU# you provided but you will be the contact for most of them as I don't know who currently has them. If they get assigned to specific locations or users let me know I would like to get that information into the database. Tricia On 9/28/16 9:17 AM, Trisha Guy wrote: > Good morning! > > The laptops they are replacing are: > > 20120562 > 20120561 > 20150563 > 20150567 > > Thanks!	Add Attachment
Courtney Croy	Sep 28, 2016 09:04 AM	NEW EQUIP SETUP: 4 Dell Laptops are to be set up and delivered for the Student Health Center, the location is TBA. The W#'s for the laptops are 20160391 , 20160392 , 20160393 , and 20160394. These are located in ITC 008 on the counter across from the storage wall.	Add Attachment