Service Request Ticket - # 61501

Service Request Ticket - # 61501

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Service Request Information

CONTACT	Name	Carter, Scott	Date	Sep 28, 2016 04:06 PM
	Department	Library & Media Services	Phone	88848
	Location		Email	carters@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130221 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	28HN8Y1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	28HN8Y1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091562; VideoPad Video Editor Home Edition 5.0.1 MAC/WIN license VISA2016006251 MARCH2017
	Wired NIC	B8:CA:3A:96:A4:E3

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Oct 03, 2016 08:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Oct 03, 2016 08:51 AM	Done! port is working fine now	Add Attachment
Shina Oladiti	Sep 30, 2016 03:04 PM	I escalated the issue to Tom, and he said he would take it up.	Add Attachment
Shina Oladiti	Sep 30, 2016 11:30 AM	Port 3 on the Wall Jack 050B174A-F is bad. I switched the port and connect it on the one Mac was plugged on and put the IMac on wireless.	Add Attachment
Shina Oladiti	Sep 30, 2016 11:01 AM	There are just four users on there, and I will head there to check again but i am not sure it has something to do with users profile tho.	Add Attachment
Ranjit Kayastha	Sep 30, 2016 10:10 AM	Shina check the time on the machine. Also delete all the users. This might solve the issue if you haven't done it yet. Also make sure you ask someone else to login to check if the problem is solved. After that if it will still not be working you can remove from domain and add it back again.	Add Attachment
Amy Anderson	Sep 29, 2016 09:56 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Amy Anderson	Sep 29, 2016 09:56 AM	**This is an email** Unfortunately, the problem is still there. The student tech installed some updates yesterday, but this morning, even after a restart, it's still giving us the same problem.	Add Attachment
Shina Oladiti	Sep 28, 2016 05:00 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Sep 28, 2016 05:00 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Sep 28, 2016 05:00 PM	It is fine now. Jonathan was able to login.	Add Attachment
Kyle Arthenayake	Sep 28, 2016 04:06 PM	**This is an email** Hi, We've had two different people try to login to a machine in the DMC (HL 219) to no avail, restarting each time just to be sure. We get the message, "There are currently no login servers available . . ." The WOU# is 20130221. Thanks, Scott	Add Attachment