Service Request Ticket - # 61509

Service Request Information

CONTACT Name Nail, Ike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 29, 2016 09:51 AM
Department Creative Arts/Music Phone 88341
Location Email naili@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20140662[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MPP2B2DV30 Location (WATER DAMAGE)going to pdr

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2014004298

Wired NIC 98:5A:EB:CD:C3:AB


Wireless NIC AC:29:3A:A0:A7:C6


Bluetooth NIC AC:29:3A:A0:A7:C7


TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rring14@wou.edu 88925

Tracking

Entered by Date Memo
Ryp Ring
Email

Public

Entered by Date Memo
Ryp Ring Sep 29, 2016 10:33 AM
Status changed from (1) Pending to (5) Completed
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Ryp Ring Sep 29, 2016 10:33 AM
he wasn't scrolling through his contact pages 
in gmail. He wanted to drag his documents into 
folders without the folders opening when you 
drop it in. That was a very specific setting 
that I don't think is possible
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Ryp Ring Sep 29, 2016 10:16 AM
Task reassigned to Ryp Ring.
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Amy Anderson Sep 29, 2016 09:51 AM
Ike called with a couple problems with his computer WOU# 
20140662[Edit Inv]. One issue he is having is when he goes to his contacts 
under his email, not all of them are showing up. He does not know 
how to change his settings to find the rest of his contacts. His 
other issue is that when he clicks and drags a file to a folder, 
he can not get his finger off of the file fast enough for it to 
not open. He believes there is a setting to fix this. He is 
available until 12 today, or tomorrow, 9/30, at 9. 
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