Service Request Ticket - # 61510

Service Request Information

CONTACT Name Neely, Kent   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 29, 2016 10:10 AM
Department Creative Arts/Theater-Dance Phone 89253
Location Email neelyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121240[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25KV21XDNML Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS Unknown Software MS Office 2011 Std for MAC from P0090649

Wired NIC 10:DD:B1:D8:B6:F8


Wireless NIC EC:35:86:51:BA:D0


Bluetooth NIC EC:35:86:51:BA:D1

TECHS Submitted by Hallie Jensen Contact hjensen15@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Sep 29, 2016 11:45 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
John Rushing Sep 29, 2016 11:45 AM 
had to uninstall and re-install several times to 
get all services and files removed.  Once they did 
I updated to the latest version and was able to 
get Sophos to update and run.
 Add Attachment
John Rushing Sep 29, 2016 10:19 AM 
Task reassigned to John Rushing.
 Add Attachment
Hallie Jensen Sep 29, 2016 10:10 AM 
Sophos is not running
 Add Attachment