Service Request Ticket

Service Request Information

CONTACT	Name	Gimenez-Eguibar, Patricia	Date	Sep 29, 2016 03:15 PM
	Department	Humanities Division	Phone	89541
	Location		Email	gimenezp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140863 (opens in a new window)	Bldg/Room	BELL 305
	Service Tag		Description	Apple iMac 27-inch with Retina 5K display #Z0QW
	Serial No.	C02PW09QFY13	Location	Patricia Gimenez, Modern Languages 2nd station
	CPU	Intel Core i5(3.3GHz Quad-core)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298
	Wired NIC	98:5A:EB:D1:98:58
	Wireless NIC	AC:29:3A:97:F2:AB
	Bluetooth NIC	AC:29:3A:97:F2:AC

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Oct 05, 2016 11:04 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Oct 05, 2016 11:04 AM	Task reassigned to John Rushing.	Add Attachment
John Rushing	Oct 05, 2016 11:04 AM	Called to let us know she was setup and working.	Add Attachment
Shina Oladiti	Oct 05, 2016 10:55 AM	Left VM.	Add Attachment
Ranjit Kayastha	Oct 04, 2016 04:01 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Ranjit Kayastha	Oct 04, 2016 04:01 PM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Ranjit Kayastha	Oct 04, 2016 04:01 PM	Was scheduled for 10/4 2-4:30pm Called she is not in the office.	Add Attachment
Ranjit Kayastha	Oct 03, 2016 04:01 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Oct 03, 2016 04:01 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Ranjit Kayastha	Oct 03, 2016 01:49 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Sep 30, 2016 10:04 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Amy Anderson	Sep 29, 2016 03:15 PM	Patricia called saying that she is unable to print from her computer in HSS 305 to the humanities printer. She is available on Tuesday from 2-4:30. WOU# 20140863	Add Attachment