Service Request Ticket

Service Request Information

CONTACT	Name	Shimizu, Melinda	Date	Sep 29, 2016 03:43 PM
	Department	Natural Science Division	Phone	89320
	Location		Email	shimizum@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150592 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	1ZKZHB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	1ZKZHB2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715; NS216 LAB SPECIFIC:Adobe Creative Cloud - Illustrator Only, ArcGIS 10.2.2 Desktop (point to mrplow.wou.edu), AutoDesk - AutoCAD 2015, AutoDesk - Raster Design, IDRISIS Remote Sensing Lab Pack, NASA World Wind 1.4,
	Wired NIC	18:66:DA:13:AF:96

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Sep 30, 2016 08:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Sep 30, 2016 08:40 AM	ArcGIS was reinstalled on those computers. I went to the control panel, click to uninstall ArcGIS and clicked repair to fix the problem.	Add Attachment
Tim Taylor	Sep 30, 2016 08:02 AM	Task reassigned to Tim Taylor.	Add Attachment
Megan Thibeault	Sep 29, 2016 03:45 PM	open tomorrow	Add Attachment
Amy Anderson	Sep 29, 2016 03:43 PM	**This is an email** Hello, First of all - thank you again to everyone at UCS for all the hard work in upgrading the lab! It is amazing. Next...I'm sorry to report that three of the computers in the back row do not have a full install of ArcGIS! They're missing ArcMap! The computer numbers are: 20150592, 20150595, and 20150590. Please install ArcMap on these machines. Thank you!!	Add Attachment