Service Request Ticket

Service Request Information

CONTACT	Name	Vogel, Timothy	Date	Sep 30, 2016 08:39 AM
	Department	Business Services	Phone	88202
	Location		Email	vogelt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141222 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	FBWHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	FBWHV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop FEB2017
	Wired NIC	98:90:96:D6:03:13

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Sep 30, 2016 11:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Sep 30, 2016 11:40 AM	Tim had a strange issue accesses some files for the state. Something was wrong with their webpage. Paul helped me with this. He also said that he is using a lot of large excel files so I mentioned that he might want to order more ram for his machine. Gave him purchaserequest site info.	Add Attachment
Amy Anderson	Sep 30, 2016 08:39 AM	**This is an email** Tim called saying that his computer is not working properly. His mouse is jumping around the screen and he is unable to access certain websites.	Add Attachment