Service Request Ticket - # 61538

Service Request Information

CONTACT Name Keen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 30, 2016 11:15 AM
Department College of Education Phone 88052
Location Email keenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160127[Edit Inv] (opens in a new window) Bldg/Room RWEC 120
Service Tag 20FWPD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 20FWPD2 Location Beth Jones

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2016005511; TRANSFER from W#20101153- Techsmith Camtasia Studio Acad v7.1 from VISA2011003000

Wired NIC 18:66:DA:1B:D1:74

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact sauern@wou.edu 88960

Tracking

Entered by Date Memo
Nathan Sauer
Email

Public
Entered by Date Memo
Nathan Sauer Feb 15, 2017 01:15 PM 
Status changed from (1) Pending to (5) Completed
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Nathan Sauer Feb 14, 2017 10:57 AM 
****This is an outgoing email****
Hi Jennifer,

The contractor will be on-site tomorrow to install
the network jack and cables in your office. Just
wanted to let you know. 

Thanks,
Nathan Sauer
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Nathan Sauer Jan 12, 2017 10:40 AM 
****This is an outgoing email****
Hi Jennifer,

We were just following up with you regarding a
service request that we have for you.  (#61538)

Description: PC Computer in RWEC 120

Sorry for the delay on this. I just received word
from Paul Finke this morning, that it has been
approved to proceed with the work. Xtreme
Communications is the contractor that will be
installing this. I'll let you know when I have a
date/time when the work will be completed.

Thanks,
Nathan Sauer
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Ryp Ring Dec 06, 2016 03:18 PM 
Task reassigned to Nathan Sauer.
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Ryp Ring Dec 06, 2016 03:17 PM 
Status changed from (4) On Hold to (1) Pending
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Ryp Ring Dec 06, 2016 03:17 PM 
Talked to Jennifer a couple days ago and it 
doesn't seem like she has gotten anywhere with 
getting a new port installed; didn't seem like 
she talked to anyone.  The reason she couldn't 
get hooked up in the first place is because the 
ethernet cord for this student workstation 
would have to cross a doorway, which apparently 
is a safety hazard. 

There isn't much that desktop support can do 
from this point, is there any possibility of 
getting ports installed or moving this forward?
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Ryp Ring Oct 04, 2016 03:22 PM 
Status changed from (1) Pending to (4) On Hold
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Ryp Ring Oct 03, 2016 08:57 AM 
Sent an email telling her to contact Nathan to 
install ports next to the machine, afterwards 
she'll contact us for the hook up
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Ryp Ring Sep 30, 2016 11:51 AM 
The student station is not hooked up because it's 
in a very inconvenient location from a port.
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Ryp Ring Sep 30, 2016 11:18 AM 
Task reassigned to Ryp Ring.
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Amy Anderson Sep 30, 2016 11:15 AM 
****This is an email****
Thank you, Amy
Answered below.
Jenn

On Fri, Sep 30, 2016 at 10:02 AM, UCS ServiceRequest 
 wrote:
​Hi,

What is the WOU# on this computer? 20160127[Edit Inv]
What is the availability for a tech to come and set it up?  8-5 
Monday-Friday

Thank you,
Amy​
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Amy Anderson Sep 30, 2016 11:15 AM 
****This is an email****
Good Morning,

Our student worker computer in RWEC 120 is not 
connected.

I'd like to make a request to have someone come 
and set-up.

Thank you
Jenn
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