Service Request Ticket

Service Request Information

CONTACT	Name	Darby, Cheri	Date	Sep 30, 2016 01:54 PM
	Department	Business Services	Phone	88837
	Location		Email	darbyc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20031446 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 4200dtn
	Serial No.	susgns40088	Location	PDR
	Model	Q2428A#ABA	Hostname	pop-ad-4200dtn.wou.edu
	Notes	Duplex; additional 500 sheet tray MAINT REPAIR: Maint kit for LJ4200 from P0088910 installed MARCH2013 on SR49725, LJ 4200 Transfer roller from P0092613 installed Nov 2013 on SR52408, LJ 4200 Maint Kit 110V refurb #Q2429A EXCHfrom P0096424 JAN2015 SR55779, HP LJ 4200 MaintKit#Q2429A(EXCHG) P0099752 SR58995 JAN2016 IP:140.211.117.21; PRINT MAINT: HP LaserJet 4200 Maintenance Kit #Q2429A, P0102302, OCT2016, SR61545	Ink/Toner Refill
	Wired NIC	00:30:6E:FE:C7:12

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Oct 05, 2016 04:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Oct 05, 2016 04:08 PM	Installed new maint kit-Needed it. Also got the little piece of paper that was causing the jam out. All fixed.	Add Attachment
Shandelle Plasker	Sep 30, 2016 04:27 PM	It needs a new Maintenance kit. I have put in a order request for the kit. Order #9448	Add Attachment
Ryp Ring	Sep 30, 2016 02:36 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Ryp Ring	Sep 30, 2016 02:07 PM	Checked most parts of the printer and it looks fine, no paper jam, tried cleaning up the top cartridge a little but nothin.	Add Attachment
Ryp Ring	Sep 30, 2016 01:55 PM	Task reassigned to Ryp Ring.	Add Attachment
Amy Anderson	Sep 30, 2016 01:54 PM	The printer in the cashiers office is jammed they took all the paper out and cant find the jam. They need help soon because they cannot print receipts.	Add Attachment