Service Request Ticket - # 61556

Service Request Information

CONTACT Name Velez, Carlos   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 03, 2016 09:13 AM
Department Creative Arts/Music Phone 88437
Location Email velezc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140198[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0PF
Serial No. D25N712WF8J9 Location PDR 2023 Giveaway

CPU Intel Core i5(3.2GHz, 6MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 Std for MAC from P0095171, Apple Logic Studio(Logic Pro X) renewal on P0095256, Finale 2014c site license on P0095335

Wired NIC 0C:4D:E9:B8:D1:DD


Wireless NIC 88:63:DF:A5:03:C1


Bluetooth NIC 88:63:DF:A5:03:C2

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rring14@wou.edu 88925

Tracking

Entered by Date Memo
Ryp Ring
Email

Public
Entered by Date Memo
Ryp Ring Oct 24, 2016 09:04 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Oct 10, 2016 11:58 AM 
Task reassigned to Ryp Ring.
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Ryp Ring Oct 07, 2016 03:47 PM 
It's not a port/network issue, I signed in locally 
and the computer was getting data. Gonna talk to 
John
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Ryp Ring Oct 04, 2016 04:32 PM 
Carlos' assistant was in there installing the 
sound libraries, so that should be good by 
tomorrow. 
 20140198[Edit Inv] still wasn't connecting to the 
network with a new wire
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Ryp Ring Oct 03, 2016 09:51 AM 
Went over and the MIDI's that I tested out were 
working fine.  It looks like Carlos wants to 
install extra sound packages, but doesn't have 
admin rights to do so.
20140198[Edit Inv] is not getting a network connection, I 
think probably a bad wire
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Kyle Arthenayake Oct 03, 2016 09:13 AM 
****This is an email****
Hello,

I am currently instructing a course on Media Music
Production (MUS 421/521) and we have a workstation
that won't allow myself or the students to log in
- #20140198[Edit Inv]. Additionally, there are a large
number of MIDI instruments that have not been
fully loaded into Logic Pro X (on all of the
computers), and I will need assistance getting
those software instruments downloaded and
authorized. The process has begun for all of them,
however the downloads aren't continuing for some
reason. The computers are located in the music lab
in APS 101. Thanks!

-Carlos

Carlos Velez, DMA
Assistant Professor of Music
Western Oregon University
velezc@wou.edu
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