Service Request Ticket - # 61564

Service Request Information

CONTACT Name Singson, Beeb   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 03, 2016 01:44 PM
Department Natural Science Division Phone 89274
Location Email singsonb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091307[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53K0KM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:87:9D:E7

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Oct 11, 2016 11:03 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Oct 11, 2016 11:00 AM 
I have a note to myself to check in with Beeb on
purchasing a new machine in one month. Closing
this ticket since the issue is resolved with a
loaner in place
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Shandelle Plasker Oct 05, 2016 02:36 PM 
The printer is also a goner. It a broken piece
inside and is not under Warranty. The education
department has an old one they gave us which I
will be giving NS if its still a good printer.
Testing it.
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Shandelle Plasker Oct 05, 2016 02:34 PM 
The computer is dead. I called beeb and told him
they will need to purchase him a new CPU. I have
put a loaner in place until he has the new one.

Loaner#20101057[Edit Inv]
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Shandelle Plasker Oct 05, 2016 08:19 AM 
Task reassigned to Shandelle Pepper.
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Kyle Arthenayake Oct 04, 2016 04:42 PM 
Priority changed from (3) Priority to (2) High Priority.
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Ranjit Kayastha Oct 04, 2016 04:01 PM 
Priority changed from (2) High Priority to (3) Priority.
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Ranjit Kayastha Oct 04, 2016 03:59 PM 
He ain't in the office.

Left VM
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Megan Thibeault Oct 03, 2016 03:00 PM 
Priority changed from (3) Priority to (2) High Priority.
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Natalie Plasker Oct 03, 2016 02:19 PM 
Task reassigned to UCS Tech.
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Kirsten Fauser Oct 03, 2016 02:19 PM 
He  is available for most of the day tomorrow.
You can reach him at 801-792-1193.
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Kirsten Fauser Oct 03, 2016 01:45 PM 
Emailed asking for availability.
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Kirsten Fauser Oct 03, 2016 01:44 PM 
****This is an email****
Hello UCS,

I was just wondering if y'all could take a look 
at my office computer (WOU# 20091307) located 
in room NS 113.  It just keeps restarting over 
and over and will not run.

Also, I have a printer (WOU# 20130455) issue in 
room NS 115b.  It was making a bad sound and 
then had a paper jam and that is when I noticed 
that it had turned into a 3-D printer and was 
printing out small gray rubber tracks!  I'm 
rather sure it needs those to stay on the 
inside but who knows.

Any help from your wonderful team of tech 
wizards would be much appreciated.

As always, I owe y'all a pizza.

Thanks,

Beeb
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