Service Request Ticket - # 61566

Service Request Information

CONTACT Name Ayres, Kathyryn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 03, 2016 04:04 PM
Department The Research Institute Phone
Location Email ayresk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160395[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 68K4PC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. 68K4PC2 Location PDR

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 18:DB:F2:0F:23:63


Wireless NIC 40:49:0F:8A:98:5B

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Oct 14, 2016 09:04 AM 
Status changed from (2) Scheduled to (5) Completed
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Tim Taylor Oct 14, 2016 09:04 AM 
She wanted to close the lid of the laptop and
still have her monitors on. I changed it so that
if the lid is closed it does nothing.
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Tim Taylor Oct 14, 2016 08:15 AM 
Task reassigned to Tim Taylor.
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Megan Thibeault Oct 13, 2016 01:22 PM 
Task reassigned to UCS Tech.
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Megan Thibeault Oct 13, 2016 01:22 PM 
Task reassigned to UCS Tech.
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Megan Thibeault Oct 13, 2016 01:22 PM 
Priority changed from (1) Highest Priority to (3) Priority.
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Megan Thibeault Oct 13, 2016 01:22 PM 
Display on multiple monitors not functioning
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Megan Thibeault Oct 13, 2016 01:21 PM 
****This is an email****
Hi Megan,

No problem. I will be around tomorrow. This
afternoon is looking like it'll be packed with
meetings but I'll be in all day tomorrow 8am-5pm.
I'm in Todd Hall 249. 

Thanks so much for your quick response!
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Megan Thibeault Oct 13, 2016 01:21 PM 
****This is an email****
Hi,

I just had a new computer set up and when I came
back from lunch the display on my desktops had
gone a little funky. I can still work off of the
computer so it's not an urgent matter, but if
someone would be able to come help me fix this in
the next couple days or by then end of next week,
that would be great. 

Thank you.
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Shina Oladiti Oct 13, 2016 09:16 AM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Oct 13, 2016 09:16 AM 
Done!
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Shandelle Plasker Oct 13, 2016 08:00 AM 
Task reassigned to Adeshina Oladiti.
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Shandelle Plasker Oct 13, 2016 08:00 AM 
Please go and set this up.
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Shina Oladiti Oct 12, 2016 02:00 PM 
She sent an email that she would be available
8:30am tomorrow.
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Megan Thibeault Oct 11, 2016 08:36 AM 
Left VM
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Ranjit Kayastha Oct 10, 2016 10:59 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Shina Oladiti Oct 10, 2016 09:49 AM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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Shina Oladiti Oct 10, 2016 09:49 AM 
She want it setup on Tuesday by 8am.
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Ranjit Kayastha Oct 06, 2016 11:17 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Oct 06, 2016 11:17 AM 
Moved in AD to FacStaff-TRI-Computers
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Shina Oladiti Oct 06, 2016 09:03 AM 
Task reassigned to UCS Tech.
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Shina Oladiti Oct 06, 2016 09:03 AM 
Sent an email for availability.
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Shina Oladiti Oct 06, 2016 09:00 AM 
**************************************
Update in AD.
**************************************
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Shina Oladiti Oct 06, 2016 09:00 AM 
Prepped and ready to be delivered,Back on the
counter.
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Shina Oladiti Oct 05, 2016 02:17 PM 
Imaging in progress.....
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Courtney Croy Oct 03, 2016 04:04 PM 
Also, the wireless keyboard & mouse go with it.
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Courtney Croy Oct 03, 2016 04:04 PM 
NEW EQUIP SETUP: A Dell Latitude laptop W#20160395[Edit Inv], 
dock W#20160422[Edit Inv] and monitor W#20160396[Edit Inv] are to be set 
up and delivered for Kate Ayres in Todd 249. These are 
located in ITC 008 on the counter across from the storage 
wall.
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