Service Request Ticket - # 61570

Service Request Information

CONTACT Name Graber, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 04, 2016 09:10 AM
Department Graduate Studies Phone 89524
Location Email graberb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130721[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35F3M02 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:99:C8:05


TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Oct 05, 2016 10:53 AM
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Oct 05, 2016 10:53 AM
Done!
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Shina Oladiti Oct 04, 2016 09:26 AM
I run CCleaner on her machine and also
Malwarebyte. Still running on her computer.
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Amy Anderson Oct 04, 2016 09:10 AM
Becky believes that she has a virus. I screen 
popped up saying to call technically support and 
it lists a 1-800 number.  She would like for 
someone to come take a look just in case. 
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