Service Request Ticket

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Service Request Information

CONTACT	Name	Duvall, Kathryn	Date	Oct 04, 2016 02:22 PM
	Department		Phone	89245
	Location		Email	duvallk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120708 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
	Serial No.	k2qxw1	Location	PDR
	CPU	Intel Core i7-3720QM(2.6GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088966 downgraded to Pro Plus 2010, Techsmith Camtasia Studio v8 WIN from VISA2012003301; CANCELED NAMED USER DUVALL JUNE2018 DO NOT LOAD**Adobe CC2015 subscription Named user(K. Duvall) from Order#9381 SEPT2016***
	Wired NIC	E0:DB:55:E7:63:7C
	Wireless NIC	B8:76:3F:36:1D:61
	Bluetooth NIC	20:16:D8:9B:8A:E0

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Natalie Plasker	Oct 07, 2016 02:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Natalie Plasker	Oct 07, 2016 02:20 PM	She picked it up.	Add Attachment
Shina Oladiti	Oct 07, 2016 11:30 AM	I called her and she said she is gonna come in to pick it up, though she is not specific about date and time. Her laptop is on the OUT on the wall shelf.	Add Attachment
Amy Anderson	Oct 06, 2016 09:48 AM	called back saying that she is available all day for delivery of laptop. DeVolder 119.	Add Attachment
Shina Oladiti	Oct 06, 2016 08:58 AM	She has Adobe Creative Cloud on her computer, she should use her credentials to log in to the cloud. She should be fine with that, and she will have access to the softwares	Add Attachment
Ranjit Kayastha	Oct 05, 2016 04:58 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Ranjit Kayastha	Oct 05, 2016 04:58 PM	Shina the laptop is my desk. Can you work on it tomorrow morning.	Add Attachment
Ranjit Kayastha	Oct 05, 2016 04:52 PM	Her password is working now. BUt I don't see the software in her desktop and I don't know which one she wants to download. Called her she said if she has admin rights she can do that herself. I just tried to check Windows update and it was giving me error. Finally The updates are checking but nothing is yet been seen. I am going to leave the laptop overnight today.	Add Attachment
Amy Anderson	Oct 05, 2016 07:56 AM	Called back and left voicemail with password to computer. See front desk for vm with password	Add Attachment
Ranjit Kayastha	Oct 04, 2016 04:20 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Oct 04, 2016 04:20 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Oct 04, 2016 04:20 PM	She already has admin rights on the machine. Her password is not working. The application she says is not in the machine. I also left a VM to her explaining everything.	Add Attachment
Kyle Arthenayake	Oct 04, 2016 04:11 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Kyle Arthenayake	Oct 04, 2016 04:10 PM	left vm about password	Add Attachment
Kyle Arthenayake	Oct 04, 2016 02:22 PM	laptop dropped off with username and password for log in	Add Attachment
Kyle Arthenayake	Oct 04, 2016 02:22 PM	computer under supervisors name. Paty Flatt trying to download/update photo shop illustrator has those applications on her desktop will need admin rights	Add Attachment