Service Request Ticket - # 61577

Service Request Information

CONTACT Name Singson, Beeb   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 04, 2016 03:40 PM
Department Natural Science Division Phone 89274
Location Email singsonb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100848[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 5S2SDQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0079888 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:D8:C5:A0

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Oct 05, 2016 11:05 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Oct 05, 2016 11:05 AM 
Went there yesterday. One computer was running
repair mode. All the machine were weird but after
few restarts everything was fine. I have asked
Beeb to test it for few days.
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Ranjit Kayastha Oct 04, 2016 05:03 PM 
Task reassigned to Ranjit Kayastha.
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Kyle Arthenayake Oct 04, 2016 03:40 PM 
****This is an email****
Hello UCS,

So we are having some trouble with all six
computers in the natural sciences physics lab in
room NS 217.  They are intermittently telling us
that they can not find the hard drive and or
operating system and are in a restart/repair loop.
 The WOU#'s are (20110898) (20100852) (20100849)
(20100848) (20100851) (20090556).  They will work
fine and then die when you restart them or have
another person log on.

Please let me know if there is anything we can do
to fix these poor machines.

Thanks as always,

Beeb
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