Service Request Ticket - # 61582

Service Request Information

CONTACT Name Lopez-Cruz, Marlene   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 05, 2016 08:34 AM
Department Multicultural Student Services Phone 88424
Location Email lopezcruzm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101405[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
Serial No. C17FH58UDHJF Location PDR

CPU Intel Core i5(2.5GHz Quad-Core)


OS MAC OS X 10.6 (Snow Leopard) Software Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), Microsoft Office for Mac 2011 license from P0081051, TechSmith - Camtasia for Mac v2.0 for ED from VISA2011002808 TRANSFER to new laptop W#20131011 12-2015 (uninstalled)

Wired NIC C8:2A:14:24:58:0A


Wireless NIC E4:CE:8F:52:70:72


Bluetooth NIC 44:28:60:D7:6E:26

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Oct 05, 2016 08:49 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Oct 05, 2016 08:49 AM 
Removed and added the printer back. 

Solved the issue.
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Amy Anderson Oct 05, 2016 08:34 AM 
Marlene called saying that their printer MC tucker 
is printing out blank documents when they try to 
print. WOU# on the computer they are using is  
20101405[Edit Inv]
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