Service Request Ticket - # 61593

Service Request Information

CONTACT Name Campbell, Darla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 05, 2016 11:21 AM
Department College of Education Phone 88788
Location Email campbelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20160185[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4622/DT Black & White Laser Printer
Serial No. D6X468325 Location PDR

Model 4622/DT Hostname rwec-220.wou.edu
Notes 1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty 2 550 sheet paper trays IP:140.211.184.33 Ink/Toner Refill Xerox Black High Capacity 106R01535; Xerox Black Standard Capacity 106R01533

Wired NIC 00:00:AA:D9:C2:C1

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Oct 11, 2016 11:04 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Oct 11, 2016 11:04 AM 
New toner and drum have been installed on Friday
of last week. Forgot to close the ticket. The
printer is printing great know.
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Shandelle Plasker Oct 05, 2016 03:08 PM 
Called Xerox to get new toner and drum cartridge.
Should arrive tomorrow.

REF#21510554
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Megan Thibeault Oct 05, 2016 11:23 AM 
Task reassigned to Shandelle Pepper.
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Kirsten Fauser Oct 05, 2016 11:21 AM 
Available until 5pm
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Kirsten Fauser Oct 05, 2016 11:21 AM 
****This is an email****
Good Morning~

The big printer #20160185[Edit Inv] located in RWEC #220 
is saying that it has an invalid drum and is 
not printing.

Would somebody be able to take a look at it?

Thanks,

Darla
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