Service Request Ticket

Service Request Information

CONTACT	Name	Oberst, Sharon	Date	Oct 05, 2016 12:56 PM
	Department	Creative Arts/Theater-Dance	Phone	88243
	Location		Email	obersts@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090849 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP OfficeJet Pro 8000 Inkjet Printer #CB092A
	Serial No.	MY015242540514	Location	PDR
	Model	CB092A	Hostname
	Notes	B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in RMA DONE 10/29/2010	Ink/Toner Refill
	Wired NIC	18:A9:05:7B:5E:13

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Oct 11, 2016 10:40 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shandelle Plasker	Oct 11, 2016 10:40 AM	Two tickets open for this. Completing one and keeping the other one open until resolved.	Add Attachment
Tim Taylor	Oct 06, 2016 11:57 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Tim Taylor	Oct 06, 2016 11:57 AM	I went it has a history of the paper jam, 20090849	Add Attachment
Ranjit Kayastha	Oct 06, 2016 11:15 AM	Task reassigned to Tim Taylor.	Add Attachment
Ranjit Kayastha	Oct 05, 2016 04:49 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kirsten Fauser	Oct 05, 2016 12:56 PM	**This is an email** Okay. So I got new ink cartridges and now the printer says that it has a paper jam. I have opened it up and I don't see any paper in there. If someone gets a chance to pop by, I'd love it. I have time today from 1-1:45 and 4-5 or tomorrow between 11-12 or 4-5.	Add Attachment