Service Request Ticket

Service Request Information

CONTACT	Name	ONeill, Sean	Date	Oct 05, 2016 02:59 PM
	Department	Library & Media Services	Phone	88818
	Location		Email	oneills@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141168 (opens in a new window)	Bldg/Room	SSC
	Service Tag	BRTHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	BRTHV42	Location	Storage
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFERRED from old cpu W#20101468 SR59586 MAR2016: Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015; TRANSFFERED to new CPU W#20141168 SR59586 MAR2016: Adobe DreamWeaver CS5.5 WIN from P008187; VideoPad Video Editor Home Edition 5.0.1 MAC/WIN license VISA2016006251 MARCH2017
	Wired NIC	98:90:96:D5:7F:3F

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Oct 05, 2016 05:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Oct 05, 2016 05:07 PM	Done!	Add Attachment
Ranjit Kayastha	Oct 05, 2016 04:48 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Oct 05, 2016 02:59 PM	**This is an email** We had a mouse die in the Digital Media Center HL219 (goes dead after a few minutes plugged in) and have no spares. It's my workstation WOU# 20141168. There currently IS a mouse there and we're currently playing musical mice as stations are needed. The messed-up mouse is on my desk, not plugged into anything. Thanks!	Add Attachment