Service Request Ticket - # 61599

Service Request Information

CONTACT Name Aguilar Arreola, Adela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 06, 2016 08:50 AM
Department VP Student Affairs Phone 88303
Location Email aguilara@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150629[Edit Inv] (opens in a new window) Bldg/Room WUC
Service Tag 43YLGC2 Description Dell Latitude E6440, i7-4610M Processor
Serial No. 43YLGC2 Location ASWOU Office #2

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715

Wired NIC 84:7B:EB:3B:F8:EF


Wireless NIC 74:DF:BF:C8:BC:48

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Oct 06, 2016 02:34 PM 
Status changed from (1) Pending to (5) Completed
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Tim Taylor Oct 06, 2016 02:34 PM 
they fixed it on there own, plunged in hard wire
Ethernet, set wifi password
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Tim Taylor Oct 06, 2016 02:06 PM 
Task reassigned to Tim Taylor.
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Amy Anderson Oct 06, 2016 08:50 AM 
Corban called from Adela's office saying that 
they are unable to login to the laptop WOU# 
20150629[Edit Inv]. They receive an error saying that 
there are currently no logon servers. Adela 
will be in the office all day except from 9-10.
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