Service Request Ticket - # 61617

Service Request Information

CONTACT Name Witwer, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 06, 2016 02:54 PM
Department Business/Economics Division Phone 88421
Location Email witwerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120404[Edit Inv] (opens in a new window) Bldg/Room WEST 101
Service Tag Description Xerox Phaser 4620/DT Laser Printer
Serial No. XLV380712F Location westhouse.wou.edu

Model 4620/DT Hostname westhouse.wou.edu
Notes 1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty PRINTER MAINT: Xerox Phaser 4620 Transfer Roller #JC93-00271B, Fuser maintenance Kit for Phaser 4600/4620 #115R00069 from VISA2014004528 SR56330 MAY2015 IP:140.211.64.54 Ink/Toner Refill

Wired NIC 00:00:AA:D8:67:D5

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Oct 12, 2016 01:34 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Oct 12, 2016 01:34 PM 
After I cleaned this out prints have been fine and
no explosions yet. They want to keep printing
until the issue happens again since the toner
still has a good amount in it.
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Shandelle Plasker Oct 07, 2016 12:41 PM 
They have not installed a new toner or drum
cartridge since mid 2015. This information was
found on the supplies sheet. This machine is a
high capacity printer which is made for a lot of
printing. The Ink has gone bad and dried up which
caused it to explode. I have vacuumed the printer
out and it is working okay for now. The ink will
explode again. Seen it a thousand times. I have
emailed Kathy with this information and asked her
to purchase new ink and drum cartridge.

Waiting for a reply
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Amy Anderson Oct 06, 2016 02:54 PM 
****This is an email****
The West House printer, located in West House 101 (WOU 
#20120404) is printing very poorly--toner smeared all over the 
pages.  Please let me know if you need further information.  I 
can be the contact, and I am here until 5:00 today and back at 
8:00 tomorrow.
Thank you,
Kathy
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