Service Request Ticket

Service Request Information

CONTACT	Name	Darby, Cheri	Date	Oct 06, 2016 03:40 PM
	Department	Business Services	Phone	88837
	Location		Email	darbyc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20060580 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP Laserjet 4350DTN #Q5409A
	Serial No.	CNRXR05294	Location	PDR
	Model	Q5409A	Hostname	kelloggs.wou.edu
	Notes	duplexing, 2X 500 sheet paper trays and 1X 100 sheet multipurpose tray; PRINTER MAINT: HP LJ4350 Maint Kit from P0091875 SR51484 SEPT2013 IP:140.211.116.21; PRINT MAINT: HP LaserJet 4250 Maintenance Kit #Q5421A, P0102372, OCT2016, SR 61620	Ink/Toner Refill
	Wired NIC	00:17:A4:98:B6:00

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Oct 14, 2016 11:00 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Tricia Flaherty	Oct 14, 2016 10:57 AM	please update inventory on new location and Department and hostname if changed.	Add Attachment
Shandelle Plasker	Oct 07, 2016 10:26 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Shandelle Plasker	Oct 07, 2016 10:26 AM	This has been added to Krusty and installed. Plugged it all in and it printed great from her machine. Waiting for a maintenance kit to be delivered to install due to light prints	Add Attachment
Shandelle Plasker	Oct 06, 2016 04:33 PM	Went down and did a supplies page. Needs a fuser. Also have to wait for Paul to be back to set this up on the network	Add Attachment
Amy Anderson	Oct 06, 2016 03:40 PM	Cheri called saying that she received a printer from the print shop WOU# 20060580 and she needs help setting up the printer. She is available in the afternoons from 1 to 5	Add Attachment