Service Request Ticket - # 61624

Service Request Information

CONTACT Name ONeill, Sean   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 07, 2016 10:19 AM
Department Library & Media Services Phone 88818
Location Email oneills@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130217[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 284M8Y1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 284M8Y1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 10 Enterprise 64bit Software Office Pro Plus 2013 from P0091562; This station gets full Adobe CC2015 for WIN from Student LAB license

Wired NIC B8:CA:3A:8A:D7:85

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rring14@wou.edu 88925

Tracking

Entered by Date Memo
Ryp Ring
Email

Public
Entered by Date Memo
Ryp Ring Oct 07, 2016 12:04 PM 
Status changed from (1) Pending to (5) Completed
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Ryp Ring Oct 07, 2016 12:04 PM 
replaced the keyboard
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Ryp Ring Oct 07, 2016 11:16 AM 
Task reassigned to Ryp Ring.
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Amy Anderson Oct 07, 2016 10:19 AM 
****This is an email****
Hi there, 
The PC with WOU ID 20130217[Edit Inv] doesn't seem to 
register the keyboard plugged into it. Tried 
multiple USB ports (and a reboot), to no 
effect. CAPS LOCK and NUM LOCK buttons don't 
turn on their respective LEDs, either. Time for 
a new keyboard? Thanks! - Sean
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