Service Request Ticket

Service Request Information

CONTACT	Name	Hamlin, Bill	Date	Oct 07, 2016 11:43 AM
	Department	College of Education	Phone	88471
	Location		Email	hamlinw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160115 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8880DNM Color Printer
	Serial No.	T4B008274A	Location	PDR 2023 Giveaway
	Model	ColorQube 8880	Hostname	rwec-205.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: TBA Metered Code:5926 IP:140.211.184.29	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:6C:34:C5

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Oct 11, 2016 10:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Oct 11, 2016 10:58 AM	Tray 2 was not pushed in all the way. Prints fine now.	Add Attachment
Amy Anderson	Oct 07, 2016 11:48 AM	**This is an email** The number is 20160115. I just had a student get it to work, but he had to manually feed some paper through the manual tray. Not sure if there are some default settings that need to be adjusted.... I teach in here from 12-3 today, and won't need the printer, so no rush. Bill	Add Attachment
Amy Anderson	Oct 07, 2016 11:43 AM	Responded asking for WOU# **This is an email** Good morning! I teach in RWEC 205 and I've had a number of students and other instructors have trouble printing in this room. Could someone maybe take a look sometime to see what the trouble might be. I am either not allowed to print in here, or am having similar troubles. Thanks!	Add Attachment