Service Request Ticket - # 61643

Service Request Information

CONTACT Name Freedman, Cheri   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 10, 2016 11:35 AM
Department The Research Institute Phone 89280
Location Email freedmanc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100804[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. J0DZDP1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 license from P0079804 installed as Office Pro Plus 2007, Corel Draw Graphics Suite X5 from VISA2011002803, Adobe InDesign CS6 (v.8) License from P0093384; TRANSFER TO laptop W#20140019(See SR#58179) Adobe Creative Cloud Enterprise Desktop Apps term license(serialized device) from XXX2014004265-order8273

Wired NIC BC:30:5B:D8:4E:9A

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Oct 10, 2016 04:14 PM 
Status changed from (2) Scheduled to (5) Completed
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Tim Taylor Oct 10, 2016 04:14 PM 
She was out of her office. I did not get the
temperature message again.I sent her an email
telling her what I did.

 I blew air into the fans to get all the dust out
to improve air flow. Also I cable managed the
computer to hopefully have better air flow.
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Tim Taylor Oct 10, 2016 02:08 PM 
Task reassigned to Tim Taylor.
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Ranjit Kayastha Oct 10, 2016 11:49 AM 
Status changed from (1) Pending to (2) Scheduled
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Ranjit Kayastha Oct 10, 2016 11:49 AM 
Priority changed from (3) Priority to (2) High Priority.
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Ranjit Kayastha Oct 10, 2016 11:49 AM 
http://www.dell.com/support/Article/us/en/19/540800/EN
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Kirsten Fauser Oct 10, 2016 11:35 AM 
****This is an email****
Hello,
I received this message when I booted up today.  
I will be leaving my office today at 1:00pm if 
someone could come take a look at it while I am 
out, that would be great.  Otherwise, I will be 
in the office all day tomorrow.
Thanks,
Cheri Freedman
Todd Hall 216
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