Service Request Ticket - # 61653

Service Request Information

CONTACT Name Luo, Xinjie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 10, 2016 02:30 PM
Department Writing Center Phone 88259
Location Email luox@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20141272[Edit Inv] (opens in a new window) Bldg/Room NONE
Service Tag Description Apple MacBook Air 13.3 #Z0RJ
Serial No. C1MPX3T1G944 Location Going to PDR

CPU Intel Core i5(1.6GHz dual-core, 3MB L3)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from XXXX2014004298

Wireless NIC E0:AC:CB:6E:52:02


Bluetooth NIC E0:AC:CB:6E:52:03

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Oct 26, 2016 10:52 AM 
Status changed from (2) Scheduled to (5) Completed
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Ranjit Kayastha Oct 26, 2016 10:52 AM 
Delivered and Setup

Added the printer and also gave him Drives.

DONE!!
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Ranjit Kayastha Oct 26, 2016 08:33 AM 
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Oct 24, 2016 03:04 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Shina Oladiti Oct 19, 2016 11:12 AM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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Shina Oladiti Oct 19, 2016 11:12 AM 
 Xinjie would like to set up at 9am on Wednesday,
Oct 26th.
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Ranjit Kayastha Oct 18, 2016 11:59 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Oct 18, 2016 11:59 AM 
Moved in AD to FacStaff-Writing Center-Computers
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Shina Oladiti Oct 18, 2016 09:59 AM 
Sent email for availability.
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Shina Oladiti Oct 18, 2016 09:56 AM 
Task reassigned to UCS Tech.
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Shina Oladiti Oct 18, 2016 09:56 AM 
***************************
Update in AD.
***************************
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Shina Oladiti Oct 18, 2016 09:56 AM 
Prepped and ready to be delivered. It is back on
the counter.
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Shina Oladiti Oct 18, 2016 08:52 AM 
Running OS updates.
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Shina Oladiti Oct 18, 2016 08:52 AM 
Running OS updates.
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Shina Oladiti Oct 11, 2016 09:15 AM 
Imaging in progress.....
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Courtney Croy Oct 10, 2016 02:30 PM 
NEW EQUIP SETUP: An Apple MacBook Air W#20141272[Edit Inv] is to be set up and delivered for Xinjie Luo in 
APSC 301. His original laptop of W#20120401[Edit Inv] has already been removed but he has a loaner right now 
of W#20110578[Edit Inv] which will be the one to physically be replaced. The new laptop is located in ITC 008 
on the counter across from the storage wall.
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